Portal architecture

A platform model built around operations, not maps alone.

Omni Eye handles customer-side onboarding, billing, support, and subscription visibility, while the admin and technician surfaces manage provisioning, assignment workflows, and internal control.

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Core flow

From enquiry to a live customer account.

Customer enquiry and solution qualification

Hub provisioning and access control

Subscription activation and billing management

Technician job cards and installation capture

Customer support, servicing, and account continuity

Omni Eye portal

Customer-facing access for billing status, hub context, support, and subscription visibility.

Admin control surface

Hub management, access control, billing operations, audit visibility, and hardware workflow oversight.

Technician workflows

Job-card driven installations, assignment capture, replacement handling, and traceable hardware operations.

Customer experience

Clear subscription visibility, hub context, and direct support access.

Customers should never need to decode internal workflows. They see their hub, billing state, subscription expiry, assigned assets, and support routes in one place while Omni manages the operational complexity behind the scenes.

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