Privacy Notice

1. Scope

Omni Logistics provides fleet tracking, telematics, asset monitoring, device installation, SIM management, and related support services. This notice explains how we collect, use, store, disclose, and protect personal information in connection with those services.

Omni Logistics ZW (Pty) Ltd applies this notice with reference to the laws that govern the services we provide, including the Protection of Personal Information Act, 2013 ("POPIA"), the Promotion of Access to Information Act, 2000 ("PAIA"), and other applicable laws and contractual obligations in the jurisdictions where we operate.

2. Responsible party and contact

For South African compliance matters, Omni Logistics ZW (Pty) Ltd acts as the responsible party for the personal information it determines the purpose and means of processing.

3. Information we process

• Client and representative details such as names, phone numbers, email addresses, and billing contacts.
• Driver- or operator-linked information where relevant to telematics operations, service delivery, or incident handling.
• Vehicle and asset information such as registration, make, model, VIN, installation records, and fleet structure.
• Telemetry and location information such as GPS coordinates, trip history, alerts, device diagnostics, and asset movement.
• Technical and platform information such as login logs, audit records, device identifiers, SIM details, and support interactions.
• Commercial records such as quotations, invoices, subscription status, and payment-related references.

4. Why we process personal information

• To provide fleet tracking, telematics, asset monitoring, and customer support services.
• To install, configure, maintain, recall, replace, and reassign devices and SIMs.
• To manage hubs, users, permissions, billing, quotations, and onboarding.
• To investigate incidents, maintain service integrity, protect against theft or misuse, and keep audit records.
• To comply with legal, regulatory, tax, contractual, and governance requirements.

5. Lawful grounds for processing

Where POPIA applies, we process personal information only where there is an appropriate lawful basis, including:

• consent, where consent is required;
• performance of a contract or taking steps at the request of a prospective client;
• compliance with a legal obligation;
• protection of a legitimate interest of the data subject; or
• our legitimate interests, where those interests are not overridden by the rights of the data subject.

6. Disclosure and operators

We may disclose personal information to authorised employees, contractors, telecommunications providers, hosting providers, and other operators who need the information to perform services on our behalf. We expect operators to process information only on our instructions, keep it secure, and apply appropriate contractual safeguards.

We may also disclose information where required by law, lawful request, court order, or regulatory process.

7. Security safeguards

• role-based access controls;
• authentication and session controls;
• immutable administrative audit logging and integrity checks;
• controlled infrastructure and restricted system access; and
• operational monitoring and change records for critical platform actions.

No platform can guarantee absolute security, but we work to apply reasonable technical and organisational safeguards appropriate to the information and processing involved.

8. Retention

We retain information only for as long as it is reasonably necessary for service delivery, support, legal compliance, contractual enforcement, auditability, or as otherwise required by law. Different categories of records may be retained for different periods.

9. Data subject rights

Where applicable, data subjects may request:

• access to records or personal information held about them;
• correction or updating of inaccurate or incomplete personal information;
• deletion, destruction, or de-identification where legally permissible;
• objection to certain processing activities;
• withdrawal of consent where processing is based on consent; and
• information about how to lodge a complaint with the relevant regulator.

Requests may be sent to info@omnilogistics.co.zw. Where a prescribed Information Regulator form is required, we may ask the requester to complete that form or provide equivalent information.

10. Direct marketing

Omni Logistics does not sell personal information and does not use personal information for unsolicited electronic direct marketing without a lawful basis and, where required, the appropriate consent.

11. PAIA and access to information

PAIA requests and related access-to-information enquiries can be directed to the Information Officer at the contact details above. Operational guidance is available on our Access to Information page.

12. Updates to this notice

We may update this notice from time to time to reflect legal, operational, or service changes. The most recent version will be published on this site.